Shipping

Orders are shipped by UPS, Federal Express, or by U.S. Postal Service, depending on item and shipping location. An address with a P.O. Box will be shipped by the U.S. Postal Service. Rates are displayed when ordering.

Orders are shipped usually within 1 to 2 business days after payment is received -- however, please allow up to 2 weeks for U.S. delivery.

Returns

We hope to provide the highest quality service and products. If you are unhappy with the products you receive, please let us know. By placing an order on this web site, you indicate that you have read and agree to the following return policies and conditions. Click here to read our web site Terms and Conditions.

Return Policy

• Unless otherwise stated, you have 20 business days from the date your product left the warehouse (regardless of when you actually took delivery of the product) to get your product to a shipper to return back to us. It does not have to be back in our warehouse within 20 days, but it does have to be in the possession of the shipper.

• In some cases, we will issue a call tag and the shipper will come to you to pick up the product. In most cases, we will not and you will have to take your return to an authorized facility such as a Post Office or a UPS facility or a Mailboxes, etc. facility.

• If you are returning a non-defective product, you must pay return shipping fees.

• Planners, jewelry, personalized or custom-made items can ONLY be returned for replacement if damaged in shipping. If a replacement is unavailable, a credit or refund will be issued.

After the Return is Received at the Warehouse

• Please allow up to fourteen days for your return to be shipped to our Returns Warehouse, depending on the shipper. Please also allow approximately fifteen days to process your return after it has arrived at our Returns Warehouse.

• Depending on the applicable policies above, you can request either a credit or a replacement when you return your product. If you request a credit, your original method of payment will be credited as soon as possible after your return is processed and approved. If you request a replacement product, your replacement order will be sent to fulfillment once your return is processed and approved. How quickly your replacement product ships after that depends on product availability.

• We do not ship your replacement order before we receive your return (cross-ship). If you need a replacement sooner than the timeline outlined above, please place a new order on the website, independent of the returns process.